Shipping policy
Shipping Policy
Dope offers Free Worldwide Shipping so your order can get moving without surprise shipping charges. Review the details below for processing, estimated delivery, tracking, customs coverage, and package support.
Shipping rate
Free Worldwide Shipping
Processing time
1–3 days
Estimated delivery
2–5 days
Tracking updates
1–3 days after shipment
Order processing time
Orders are processed within 1–3 days after they are placed. Processing time includes order review, preparation, and handoff for shipment.
Processing times may be affected by order volume, payment review, product availability, holidays, or other unexpected delays. If we need additional information to complete your order, we may contact you by email.
Delivery time & destinations
Dope ships worldwide with Free Worldwide Shipping. The estimated delivery time is 2–5 days after shipment.
Delivery estimates are provided to help you plan, but actual delivery timing may vary depending on destination, local delivery conditions, customs processing where applicable, weather, peak-season volume, or other carrier-related delays.
| Shipping destination | Shipping rate | Processing time | Estimated delivery time |
|---|---|---|---|
| Worldwide | Free | 1–3 days | 2–5 days after shipment |
Shipping rates
Shipping is free worldwide. You will not be charged a separate standard shipping fee at checkout for Free Worldwide Shipping.
Free Worldwide Shipping also includes any customs duties, import taxes, brokerage fees, or other government charges if they occur. These fees will be covered by us as part of the service.
Tracking your order
After your order ships, tracking information will update within 1–3 days. Tracking updates may take a little time to appear after the package has been handed off for shipment.
If your tracking link has not updated yet, please check again within the tracking update window. If it still has not changed after that, contact us and include your order number so we can help review it.
Wrong or incomplete address
Please review your shipping address carefully before placing your order. A missing apartment number, incorrect postal code, or wrong street address may delay delivery.
If you notice an address mistake, contact us as soon as possible at [email protected] with your order number and the corrected address.
If the order has not shipped yet, we will do our best to update the address. If the order has already shipped, the package may continue to the original address, and additional delivery steps may depend on the shipment status.
Customs, taxes & import fees
Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You should not need to pay more than the order total shown at checkout for customs duties, import taxes, brokerage fees, or other government charges connected with Free Worldwide Shipping. If you receive a notice requesting payment for these types of charges, contact us before paying so we can review and help.
Lost, delayed, or damaged packages
Most orders move normally once shipped, but delays and delivery issues can happen. If your order appears delayed, lost, or damaged, please contact us and we will help review the situation.
Delayed packages
If tracking has not updated within the expected tracking update window, send us your order number and tracking details.
Lost packages
If your package appears lost or cannot be located, contact us so we can review the shipment status and next steps.
Damaged packages
If your package arrives damaged, take photos of the packaging and item, then email us with your order number.
Marked delivered
If tracking says delivered but you cannot find the package, check nearby delivery areas first, then contact us for support.
What to include when contacting us
To help us review your shipping question faster, please include the most useful details in your message.
- Your full name and the email address used at checkout.
- Your order number.
- Your tracking number or tracking link, if available.
- A clear description of the shipping issue.
- Photos of damaged packaging or items, if your package arrived damaged.
- The corrected shipping address, if your message is about an address mistake.
Need shipping help?
For shipping questions, tracking issues, address updates, customs notices, or package problems, contact Dope support at [email protected].
Please include your order number so we can find your order and help as quickly as possible.
