Customer support
Contact Dope
Questions happen. We’re here to help with orders, shipping, returns, exchanges, product questions, and account support so you can get the answers you need without the runaround.
Ways to reach us
Send us a clear message and the Dope support team will get back to you as soon as possible. Most messages receive a reply within 24–48 hours.
For order help, product questions, and general customer support, email us anytime.
[email protected]Contact form
Use the contact form on this page if you prefer to send your message directly through the store.
Please include the same details you would send by email so we can help faster.
Support hours
Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
Messages sent outside these hours will be reviewed during the next support window.
Before you send
A little detail goes a long way. To help us understand your request and reply with the right information, please include anything that applies to your question.
- Your full name and the email address used at checkout.
- Your order number, if your message is about an existing order.
- The product name, size, color, or item details, if your question is about gear.
- A short description of what you need help with.
- Photos, screenshots, or tracking details when they are useful for your request.
How we can help
Choose the topic that best matches your question, then email us or use the contact form on this page.
Order support
Need help with an order you placed? Send your order number and tell us what you would like us to check.
Shipping support
For shipping questions, include your order number and any tracking information you already have.
Returns & exchanges
If your question is about a return or exchange, include your order number, item details, and the reason for your request.
Product questions
Not sure about a size, fit, color, or product detail? Tell us which item you are viewing and what you need to know.
Account help
For account access or account detail questions, contact us using the email connected to your Dope account whenever possible.
Something else
If your question does not fit neatly into one category, send it anyway. We’ll point you in the right direction.
Your privacy matters
Please only send information that is needed to help with your request. Dope uses the details you provide to review your message, look up relevant order information when needed, and respond to your support request.
For your security, please do not include full payment card numbers, passwords, or other sensitive personal information in your message.
We’re here to help
Whether you are checking on an order, planning a return, comparing products, or sorting out account details, the Dope support team is ready to help you get it handled.
Email [email protected] or use the contact form on this page. We’ll reply within 24–48 hours.
