30-day return window

You may request a return within 30 days of receiving your order. Eligible returns are free under our 30 Days Free Returns service.

Returns must be approved through customer service before you send the item back. Returns sent without contacting customer service first may not be accepted.

Return eligibility

To be eligible for a return, the item must meet the return condition requirements below.

• The return request must be made within 30 days of receiving your order.
• The item must be unworn, unused, unwashed, and unaltered.
• Original tags, labels, accessories, and packaging should be included when applicable.
• The item must be clean and in a condition suitable for inspection.
• You must contact customer service first to receive return instructions and return details.

Non-returnable items

Some items may not be eligible for return, depending on the item condition or how the product was sold.

• Items that have been worn, washed, altered, used, stained, damaged, or returned in unsellable condition.
• Items missing original tags, labels, accessories, or packaging when those materials are required for inspection.
• Items returned after the 30-day return window.
• Returns sent without contacting customer service first.
• Items marked as final sale at the time of purchase, unless the item arrived damaged, defective, or incorrect.

How to start a return

To start a return, contact Dope customer service before sending your item back. We will review your request and provide the correct return instructions and return details.

Return shipping cost

Dope offers 30 Days Free Returns for eligible items. Once your return request is approved, customer service will provide the correct return instructions and return details for your free return.

Return shipping may not be free or accepted if the item does not meet the return eligibility requirements, is outside the 30-day return window, or is sent back without contacting customer service first.

Refund process

After your returned item is received and inspected, your refund will be processed within 3–15 days if the return is approved.

Refunds are issued based on the returned item condition and the original order details. Depending on your payment provider, it may take additional time for the refund to appear on your statement after it has been processed.

Exchanges

If you need a different size, color, or item, contact customer service first so we can review your request and explain the available options.

Exchange availability may depend on product stock and return eligibility. If an exchange is not available, customer service can help with the next appropriate step.

Damaged, wrong, or defective items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at [email protected].

Please include your order number, a clear description of the issue, and photos of the item and packaging when available. Do not send the item back until customer service provides return instructions and return details.

What to include in your message

Including the right details helps us review your return request faster.

• Your full name and the email address used at checkout.
• Your order number.
• The item name, size, and color you want to return.
• The reason for the return.
• Photos, if the item arrived damaged, defective, or incorrect.
• Your preferred next step, such as a return, refund, or exchange request.