Overview

Dope respects your privacy and wants you to understand how your information is handled. This policy applies to information collected through our online store, checkout, customer support communications, email subscriptions, cookies, analytics, and related store services.

By using the Dope store, placing an order, submitting information, or contacting us, you understand that your information may be collected and used as described in this Privacy Policy.

Information we collect

The information we collect depends on how you interact with Dope. We may collect information directly from you, automatically through website technology, or through service providers that help us operate the store.

How we use information

Dope uses information to operate the store, complete purchases, communicate with customers, improve the shopping experience, and protect the store from misuse.

• To process, confirm, fulfill, and deliver orders.
• To communicate about orders, shipping, returns, exchanges, refunds, and customer support requests.
• To provide product, account, and store support.
• To process payments and help prevent fraudulent or unauthorized transactions.
• To maintain store records and comply with applicable operational requirements.
• To improve website functionality, product presentation, checkout flow, and customer experience.
• To send email marketing when you subscribe or otherwise opt in.
• To protect the store, customers, systems, and services from misuse or security issues.

Order processing

When you place an order with Dope, we use the information you provide to confirm the order, process payment, prepare shipment, provide tracking or delivery-related updates, and support returns or exchanges when needed.

Order-related information may also be used to respond to customer service questions, review delivery issues, manage refunds, and keep reasonable records connected to your purchase.

Payment information

Payments may be processed through PayPal, Stripe, or credit card payment processing, depending on the checkout option selected. These payment processors may collect and process payment information needed to authorize, complete, refund, or review a transaction.

Dope may receive limited payment-related details, such as payment method, transaction status, billing confirmation, and fraud-prevention information. Please do not email full payment card numbers, passwords, or other sensitive payment credentials to customer support.

Cookies & analytics

Dope uses cookies and analytics tracking to support website functionality, remember preferences, understand how visitors use the store, improve performance, and help protect the shopping experience.

Cookies are small files or similar technologies that may be stored on your device when you visit the store. Analytics tracking may collect information such as pages viewed, time on site, clicks, browser type, device type, approximate location derived from technical data, and how visitors move through the store.

Email marketing

If you subscribe to Dope email marketing, we may use your email address and communication preferences to send store updates, product news, promotions, restock notices, and other marketing messages.

You can opt out of marketing emails at any time by using the unsubscribe option in a marketing email or by contacting us at [email protected]. Even if you opt out of marketing emails, we may still send non-marketing messages related to orders, customer support, returns, exchanges, payments, or account activity.

Service providers

Dope may share information with service providers that help us operate the store and provide services to customers. These providers may help with checkout, payment processing, order fulfillment, shipping, returns, customer support, email communication, website hosting, analytics, fraud prevention, and technical store operations.

Service providers are only given information that is reasonably needed for the service they provide. They are expected to handle information appropriately and use it for the purpose of helping Dope operate the store or provide customer service.

We do not sell your personal information as part of our regular store operations.

Data security

Dope uses reasonable administrative, technical, and organizational measures to help protect customer information from unauthorized access, loss, misuse, or alteration.

No website, checkout system, email message, or online transmission can be guaranteed completely secure. Please use strong passwords where account features are available and avoid sending sensitive information, such as full payment card numbers or account passwords, through email.

Data retention

Dope keeps customer information for as long as reasonably needed to provide store services, process orders, handle returns or exchanges, respond to customer support requests, maintain business records, prevent fraud, resolve disputes, and meet applicable operational requirements.

When information is no longer needed, we may delete, anonymize, or retain it in a limited form when appropriate for recordkeeping, security, or legitimate store operations.

Your privacy rights

Depending on where you live, you may have certain privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent where applicable.

To make a privacy request, contact us at [email protected]. We may need to verify your identity before completing certain requests so we can protect your information.

• You may ask what personal information Dope has about you.
• You may ask us to correct inaccurate information.
• You may ask us to delete certain information where applicable.
• You may unsubscribe from marketing emails at any time.
• You may adjust cookies through your browser settings.

Children’s privacy

Dope is not intended for children to use without appropriate permission from a parent or guardian. We do not knowingly collect personal information from children for the purpose of creating customer accounts or completing purchases without appropriate authorization.

If you believe a child has provided personal information to Dope without appropriate permission, please contact us so we can review the request.

International users

If you access Dope from outside the location where our store systems, service providers, or payment processors operate, your information may be processed or transferred as part of normal store operations.

Different locations may have different privacy rules. By using the store or placing an order, you understand that your information may be handled by service providers involved in checkout, payment processing, order fulfillment, shipping, analytics, email communication, and customer support.

Policy updates

Dope may update this Privacy Policy from time to time to reflect changes in store operations, technology, services, or privacy practices. When changes are made, the “Last updated” date near the top of this page may be revised.

Your continued use of the store after updates are posted means the updated Privacy Policy applies to your use of the store going forward.